Shipping policy
At Veloura Skin, we are committed to delivering your skincare essentials safely, securely, and as quickly as possible. We carefully process every order to ensure your products arrive in perfect condition.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times:
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United States: 5–7business days
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International Orders: 7–10 Business days
Please note that delivery times may vary depending on your location, customs processing, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details. From time to time, Veloura Skin may offer free shipping promotions or special delivery offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s journey.
Please allow 24–72 hours for tracking information to update after shipment.
Delayed or Lost Packages
While we do our best to ensure timely delivery, Veloura Skin is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided by the customer.
If your package has not arrived within the expected delivery timeframe, please contact our support team, and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. If an order is shipped to an incorrect address due to customer error, additional shipping costs may apply for reshipment.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 7 days of delivery with your order number and photos of the issue so we can assist you.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team:
Email: support@velouraskin.site
Thank you for choosing Veloura Skin. We appreciate your trust and are dedicated to providing you with a smooth shopping experience.
Please note: Due to high demand, some orders may experience slight delays. We appreciate your patience and support while we prepare your skincare products with care.
